Last Updated: June 10, 2008

---

Table of Contents

Forward to Introduction

---

Contents

1. Introduction
2. Installation
   • Q1 What operating systems are Cerberus FTP Server compatible with?
3. Initial Setup
   • Q1 Why can't I assign a directory to the root directory?
   • Q2 My IP address begins with 192.168.xxx.xxx. Is there anything special I have to do for people to see my FTP Server on the Internet?
   • Q3 I am connected to the Internet through a router. How should I configure my router to allow FTP traffic?
4. General Questions
   • Q1 Does Ceberus FTP Server support TLS/SSL encryption?
   • Q2 I am using Cerberus FTP Server for personal use. Why does the "UNREGISTERED" text appear in the welcome message?
   • Q3 How do I pass a username and password to the FTP server from a web browser?
   • Q4 How do I configure Cerberus FTP Server to run as a service?
   • Q5 How can a client change their login password remotely?
   • Q6 What IP address should I give other people to connect to my FTP server over the Internet?
5. Troubleshooting
   • Q1 Why does issuing the LIST command result in an error message?
   • Q2 I'm running Cerberus FTP Server as a service and it can't access mapped network drives. Why?
   • Q3 I've correctly configured passive FTP but passive data connections still fail. What else could be wrong?
   • Q4 I cannot access the GUI when Cerberus FTP Server is running as a service.
   • Q5 TLS/SSL FTP sessions are not working through my firewall.
   • Q6 I cannot use a remote share as an NT home directory when authenticating a user against a domain.

---

Corrections and Updates

We welcome bug reports, updates, reports about broken links, comments and outright disagreements. Please send your comments to support@cerberusftp.com. Please make sure that you are referring to the most recent version of the FAQ (maintained at http://www.cerberusftp.com/faq/); someone else might have caught the problem before you.

Table of Contents

Forward to Introduction