30-day Money-back Guarantee

Cerberus, LLC offers a 30-day money-back guarantee on all Cerberus software that is purchased online from Cerberus, LLC.

If for any reason you are not completely satisfied with your purchase of Cerberus, LLC software, you may contact us at sales@cerberusftp.com within 30 days of your purchase to request a refund by providing the following:

Name and e-mail address under which the purchase was made; and Order-confirmation number as shown on your confirmation e-mail, if received; and If you have purchased a single-user license, a confirmation that you have removed all versions of Cerberus FTP Server from your computer**;

* Those who have purchased Cerberus FTP Server through a reseller should contact that reseller for their refund policy. Cerberus, LLC reserves the right to limit returns.

** The best way to remove Cerberus FTP Server from your system is as follows:

Microsoft Windows XP

Activate the Control Panel, double click Add/Remove Programs, click the Cerberus FTP Server entry in the list of programs and click Remove.

Windows Vista, 7, 8, and Server 2008 and 2012

Activate the Control Panel, click Programs and Feature, click the Cerberus FTP Server entry in the list of programs, and click Uninstall.