Daily data transfer stopped working suddenly

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  • #30972
    guyo
    Participant

    Hi experts,

    We didn’t change anything in our network or the script that send the file to us.

    From an unknown reason it just stopped working.

    The connection seems fine but the actual data transfer dosent work.

    I dont see any major error on cerberus log see bellow but on the filezilla log i get 2 errors.

    Help will be appreciated!

    Cerberus Log:

    2019/01/22 11:37:01 [8] Incoming connection request on FTP interface 0 at 10.0.1.7

    2019/01/22 11:37:01 [8] FTP connection request accepted from 222.222.222.222

    2019/01/22 11:37:01 [8] AUTH TLS

    2019/01/22 11:37:01 [8] 234 Authentication method accepted

    2019/01/22 11:37:01 [8] SSL connection using TLSv1.2 (ECDHE-RSA-AES256-GCM-SHA384), 256 bit encryption

    2019/01/22 11:37:01 [8] SSL connection established

    2019/01/22 11:37:01 [8] USER ItalyBI

    2019/01/22 11:37:01 [8] 331 User ItalyBI, password please

    2019/01/22 11:37:01 [8] PASS ***********

    2019/01/22 11:37:02 [8] Native user ‘italybi’ authenticated

    2019/01/22 11:37:02 [8] [ItalyBI] 230 Password Ok, User logged in

    2019/01/22 11:37:02 [8] [ItalyBI] CLNT FileZilla

    2019/01/22 11:37:02 [8] [ItalyBI] 200 Command okay

    2019/01/22 11:37:02 [8] [ItalyBI] OPTS UTF8 ON

    2019/01/22 11:37:02 [8] [ItalyBI] 200 UTF8 support on

    2019/01/22 11:37:02 [8] [ItalyBI] PBSZ 0

    2019/01/22 11:37:02 [8] [ItalyBI] 200 PBSZ=0

    2019/01/22 11:37:02 [8] [ItalyBI] PROT P

    2019/01/22 11:37:02 [8] [ItalyBI] 200 PROT P OK, data channel will be secured

    2019/01/22 11:37:02 [8] [ItalyBI] PWD

    2019/01/22 11:37:02 [8] [ItalyBI] 257 “/” is the current directory

    2019/01/22 11:37:02 [8] [ItalyBI] TYPE I

    2019/01/22 11:37:02 [8] [ItalyBI] 200 Type Binary

    2019/01/22 11:37:02 [8] [ItalyBI] PASV

    2019/01/22 11:37:02 [8] [ItalyBI] 227 Entering Passive Mode (212,199,102,49,49,2)

    2019/01/22 11:37:02 [8] [ItalyBI] MLSD

    2019/01/22 11:37:04 [8] Unable to check for latest version: Unable to connect to ‘https://www.cerberusftpserver.com/files/version8.xml‘ for GET request: Host connection failed

    2019/01/22 11:37:04 [8] Update check failed: Unable to retrieve version information from update server

    2019/01/22 11:37:04 [8] Unable to perform update check

    2019/01/22 11:37:22 [9] Incoming connection request on FTP interface 0 at 10.0.1.7

    2019/01/22 11:37:22 [9] FTP connection request accepted from 222.222.222.222

    2019/01/22 11:37:23 [9] AUTH TLS

    2019/01/22 11:37:23 [9] 234 Authentication method accepted

    2019/01/22 11:37:23 [9] SSL connection using TLSv1.2 (ECDHE-RSA-AES256-GCM-SHA384), 256 bit encryption

    2019/01/22 11:37:23 [9] SSL connection established

    2019/01/22 11:37:23 [9] USER ItalyBI

    2019/01/22 11:37:23 [9] 331 User ItalyBI, password please

    2019/01/22 11:37:23 [9] PASS ***********

    2019/01/22 11:37:23 [9] Native user ‘italybi’ authenticated

    2019/01/22 11:37:23 [9] [ItalyBI] 230 Password Ok, User logged in

    2019/01/22 11:37:23 [9] [ItalyBI] CLNT FileZilla

    2019/01/22 11:37:23 [9] [ItalyBI] 200 Command okay

    2019/01/22 11:37:23 [9] [ItalyBI] OPTS UTF8 ON

    2019/01/22 11:37:23 [9] [ItalyBI] 200 UTF8 support on

    2019/01/22 11:37:23 [9] [ItalyBI] PBSZ 0

    2019/01/22 11:37:23 [9] [ItalyBI] 200 PBSZ=0

    2019/01/22 11:37:24 [9] [ItalyBI] PROT P

    2019/01/22 11:37:24 [9] [ItalyBI] 200 PROT P OK, data channel will be secured

    2019/01/22 11:37:24 [9] [ItalyBI] PWD

    2019/01/22 11:37:24 [9] [ItalyBI] 257 “/” is the current directory

    2019/01/22 11:37:24 [9] [ItalyBI] TYPE I

    2019/01/22 11:37:24 [9] [ItalyBI] 200 Type Binary

    2019/01/22 11:37:24 [9] [ItalyBI] PASV

    2019/01/22 11:37:24 [9] [ItalyBI] 227 Entering Passive Mode (212,199,102,49,49,3)

    2019/01/22 11:37:24 [9] [ItalyBI] MLSD

    2019/01/22 11:37:24 [4] The connection is closed

    2019/01/22 11:37:24 [4] Connection terminated

    2019/01/22 11:37:24 [5] The connection is closed

    2019/01/22 11:37:24 [5] Connection terminated

    2019/01/22 11:37:24 [6] The connection is closed

    2019/01/22 11:37:24 [6] Connection terminated

    On the filezilla that send the file i have this:

    Error Error al recuperar el listado del directorio

    Estado: Desconectado del servidor

    Estado: Resolviendo la direcci6n de http://ftp.dorot.com

    Estado: Conectando a 111.111.111.111:21…

    Estado: Conexion establecida, esperando el mensaje de bienvenida…

    Estado: Inicializando TLS…

    Estado: Verificando certificado…

    Estado: TLS connection established.

    Estado: Logged in

    Estado: Recuperando el listado del directorio…

    Comando: PWD

    Respuesta: 257″/” is the current directory

    Comando: TYPE I

    Respuesta: 200 Type Binary

    Comando: PASV

    Respuesta: 227 Entering Passive Mode (212,199,102,49,49,3)

    Comando: MLSD

    Error: The data connection could not be established: ECONNREFUSED – Connection refused by served

    #37836
    pacman
    Participant

    Hello. Guyo.

    We have moved, please see our new community page.

    https://support.cerberusftp.com/hc/en-us/community/topics

    You can also contact the Cerberus support team @

    https://cerberusllc.zendesk.com/agent/dashboard

    Thanks.

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