Macromedia/Adobe Contribute cannot connect

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  • #29978
    Armanda
    Participant

    Hello,

    I have a client who wants to edit their site using Contribute. We have updated both the Cerberus Software, Dreamweaver used to enable the site for Contribute and Contribute and we receive the following error, Contribute cannot verify your connection information.

    What is the trick to get Contribute and Cerberus FTP to work together?

    Thank you,

    #35606
    imported_Serin
    Participant

    Hello,

    It could be any number of issues. Could you post the Cerberus log showing the connection attempt? Do you see the connection attempt in the Cerberus log file?

    #35607
    alfrules
    Participant

    I’m having the same issue; seemingly since the upgrade to the latest version.

    I either get an access denied message, or if I use a different account, same settings I get this

    Login: SUCCESS!

    Changing Directory To: / SUCCESS!

    Directory Listing Test: SUCCESS!

    Make Directory Test: The server is unable to create a directory. Please verify that you have sufficient permissions to create a directory.


    FTP log from the last operation


    > CWD /

    < 250 Change directory ok > MKD mm_diagnose_tu3ag

    < 500 User does not have permission You would think that sounds pretty straight forward and its a permissions issue, but no; the user id and password can login and create/delete anything via an FTP client. I have worked on this issue for several hours yesterday and again this morning. I dont mean to tap myself on the back but I think I’m getting closer to saying for sure this is a problem with the latest version 3.1.4 (64bit)

    #35608
    alfrules
    Participant

    so as a final test I uninstalled the newest version and reverted to 2.5 and it works fine! same user id and password/directory etc.

    Please confirm this is an issue and any time line on when it may be resolved would be greatly appreciated as i’m now scrambling to find a solution for the interim so clients can edit their sites still.

    #35609
    imported_Serin
    Participant

    Is your user a Cerberus user or an Active Directory authenticated user?

    #35610
    alfrules
    Participant

    Serin wrote:

    Is your user a Cerberus user or an Active Directory authenticated user?

    Just a basic user, no AD

    #35611
    imported_Serin
    Participant

    Ok, a couple more questions.

    Is the user using Simple Directory mode or not? I see that the user is trying to create a directory off of the root. If you are not using Simple Directory mode then the “/” doesn’t physically map to any directory and the permissions for “/” are set to none.

    Are you running Cerberus FTP Server as a Windows Service?

    #35612
    imported_Serin
    Participant

    Can you send me an email at

    support@cerberusftp.com

    I would like to request a file from you for examination.

    #35613
    mhardy9
    Participant

    We have just installed Cerberus and I’m having some issues connecting to the site via Contribute as well. I was wondering if there was a work-around for issues between Contribute & Cerberus, or if I should just give it up as another SFTP server that Contribute will not connect to.

    #35614
    imported_Serin
    Participant

    Hello,

    Can you post a log file showing a connection attempt? It might be something simpler than an incompatibility. We don’t test against Contribute, but SFTP support in Cerberus has come a long way since this post was first written.

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