NEW BETA 3 INSTALL PACKAGE DOESN’T WORK!!:(

Home Forums BETA Report a Bug NEW BETA 3 INSTALL PACKAGE DOESN’T WORK!!:(

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  • #28257
    Rambo
    Participant

    Serin,

    I managed to download your BETA 3 version, I cant wait for it to work, and when I load the Install Icon, the installation process starts to work and then it comes up with an error saying:

    “There is a problem with this Windows Installer Package. A program requiredfor this install to complete could not run. Contact your support personnel or package vendor.”

    Why wont it work Serin??

    Please reply back because I really would like to start using the BETA 3 version. Anyone who has this problem, please say so here because I hope it is not just me.

    My info just incase you want to contact me is:

    Email: guitargeek@ntlworld.com

    OS & Version: Microsoft Windows XP Professional, Version 2002, Service Pack 1.

    Cerberus FTP Server Version: 2.2 BETA 2

    I cant exactly give a log file for this!! I hope we can fix this….

    Tim.

    #31857
    Tornado
    Participant

    The Windows Installer application running on your XP machine has corrupted or has something wrong with it. Cerberus doesn’t include the package and thus requires that your system already has it properly installed.

    You will need to research into the installer application. Microsoft states “Windows XP contains Windows Installer 2.0 and therefore can’t be installed or upgraded by this redistributable.”

    Use google and type “Windows Installer”.

    Hope this helps you.

    #31858
    Rambo
    Participant

    Hi Tornado,

    It can’t be corrupted or is broken in any way, because I managed to install the 2.2 BETA 2 version with the Windows Installer.

    So it must lie within the installer package…..

    Help me please!!,

    Tim.

    #31859
    Tornado
    Participant

    As I recall, (someone please correct my if I’m wrong), but the 2.2 BETA 2 version didn’t come as a .MSI file for installation so the windows installer was never invoked. Instead, all the files were already present in a directory and the main executable just had to be run.

    I’d recommend running a test on your windows installer, by obtaining another .MSI from somewhere and attempting to execute this. If it fails, then you know the windows installer on your system is the problem. If it suceeds, then something must be wrong here (which I doubt).

    #31860
    imported_Serin
    Participant

    Hello Rambo,

    Tornado is correct, 2.2 BETA 2 was not packaged as a Windows Installer project. I have successfully tested the Windows Installer package for BETA 3 on Windows XP, 2000, and NT 4 without problem.

    I would do a web search on whatever error message you are getting from the Windows Installer package.

    #31861
    dj02
    Participant

    Next Cerberus installer could include Windows Installer.

    I have got Windows XP Professional SP1 and i couldn’t install Cerberus 2.2 BETA3 because while installing i get an error. I haven’t found in google Windows Installer.

    #31862
    imported_Serin
    Participant

    There really isn’t any good reason to add 3 megs of Windows Installer to a 500 KB package. Most modern version of Windows have Windows Installer built in.

    Besides, including Windows Installer wouldn’t fix any problems you are having with Windows XP SP1. That OS already includes the latest version. Your problem is related to problems with your XP installation.

    #31863
    dj02
    Participant

    :( Could u do version which includes Installer.

    #31864
    imported_Serin
    Participant

    See previous post.

    #31865
    Anonymous
    Participant

    Having the same error here but on a NT4 server which meets the posted specs. I have even tried the older msi version and the same error pops up.

    #31866
    Anonymous
    Participant

    When the installer gives the error do not close it. Leave it and try running the Cerberus from the program menu. You may see it is missing the file shlwapi.dll. Go to http://www.dll-files.com to download. Place this in the windows/system directory or depending on your OS it may be the system32 directory. Run the install again and it should work.

    #31867
    utisoft
    Participant

    There is a new MSI package in Windows XP Service Pack 2. You probably need to install that.

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