On Clean Initial Install

Home Forums General Report a Bug On Clean Initial Install

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  • #30140
    aabruzzese
    Participant

    I just downloaded the product and after installation it goes straight to a login screen and wants a user and password, which I never had the chance to setup.

    I looked at your guide and the critical path is not replicated on my install. After clicking on the Launch and having the application start I cannot do anything from there, it does not show the “This is the first time you are running the application” screens.

    What next?

    #36166
    imported_Serin
    Participant

    Check out this FAQ entry for a solution:

    http://www.cerberusftp.com/support/faq/troubleshooting.html#Q10

    Even if the exact circumstances aren’t the same, the solution should still work for you.

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