Upgrade Issue?

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  • #30009
    RPGMP3
    Participant

    Hey there,

    I have been using Cerberus for well over a year now to run a personal server for my website contributors to upload content and things have been going great. I recently upgraded to version 4 and since then I have not been able to connect…

    Cerberus is telling me..

    “Unable to accept passive connection”

    As far as I can see the settings are all the same as they were when it was working… Any idea what might have gone wrong? All ports are forwarded…

    Cheers

    Hal

    #35709
    imported_Serin
    Participant

    Hello,

    What version of Cerberus FTP Server are you running? 4.0.0.11?

    #35710
    RPGMP3
    Participant

    Yes – sorry. 4.0.0.11

    Cheers

    Hal

    #35711
    imported_Serin
    Participant

    Hmm, can you post a log file from Cerberus showing the problem?

    Thanks,

    #35712
    RPGMP3
    Participant

    The log file from the most recent attempt to test the connection via the Online FTP Tester…

    Quote:

    2010/05/22 12:04:49 Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz with 2 processors

    2010/05/22 12:04:49 Microsoft Windows XP Media Center Edition

    2010/05/22 12:04:49 Cerberus FTP Server 4.0.0.11 – Personal started on ‘HALDESKTOP’

    2010/05/22 12:04:49 Cerberus added to Windows Firewall Exception list

    2010/05/22 12:04:50 Interface 0 (FTP) listening at 192.168.1.50 on port 21

    2010/05/22 12:04:50 Interface 1 (FTP) listening at 127.0.0.1 on port 21

    2010/05/22 12:04:52 WAN IP detected as 98.196.31.253

    2010/05/22 12:05:02 [0] Incoming connection request on interface 0 at 192.168.1.50

    2010/05/22 12:05:02 [0] FTP Connection request accepted from 62.75.138.232

    2010/05/22 12:05:02 [0] CLNT http://ftptest.net on behalf of 98.196.31.253

    2010/05/22 12:05:02 [0] 530 Not logged in

    2010/05/22 12:05:02 [0] USER hal

    2010/05/22 12:05:02 [0] 331 User hal, password please

    2010/05/22 12:05:03 [0] PASS ***********

    2010/05/22 12:05:03 [0] Native user ‘hal’ authenticated

    2010/05/22 12:05:03 [0] 230 Password Ok, User logged in

    2010/05/22 12:05:03 [0] SYST

    2010/05/22 12:05:03 [0] 215 UNIX Type: L8

    2010/05/22 12:05:03 [0] FEAT

    2010/05/22 12:05:03 [0] 211- Additional features supported include: MDTM MFCT MFMT SIZE REST STREAM AUTH TLS AUTH SSL PBSZ EPRT EPSV XCRC XSHA1 XSHA256 XSHA512 XMD5 PROT LANG EN* SITE CHMOD SITE PSWD SITE ZONE SITE UTIME MLST Type*;Size*;Modify*;Create*; CLNT CSID RMDA UTF8 211 End

    2010/05/22 12:05:03 [0] PWD

    2010/05/22 12:05:03 [0] 257 “/” is the current directory

    2010/05/22 12:05:03 [0] TYPE I

    2010/05/22 12:05:03 [0] 200 Type Binary

    2010/05/22 12:05:03 [0] PASV

    2010/05/22 12:05:03 [0] 227 Entering Passive Mode (98,197,99,37,19,210)

    2010/05/22 12:05:03 [0] MLSD

    2010/05/22 12:06:35 [0] Timeout while waiting for connection

    2010/05/22 12:06:35 [0] Unable to accept passive connection

    2010/05/22 12:06:35 [0] For help see http://www.cerberusftp.com/faq/initialsetup.htm#Q3

    2010/05/22 12:06:35 [0] 425 Unable to open the data connection

    2010/05/22 12:06:35 [0] The client closed the connection

    2010/05/22 12:06:35 [0] Connection terminated

    2010/05/22 12:08:01 [1] Incoming connection request on interface 0 at 192.168.1.50

    2010/05/22 12:08:01 [1] FTP Connection request accepted from 62.75.138.232

    2010/05/22 12:08:01 [1] CLNT http://ftptest.net on behalf of 98.196.31.253

    2010/05/22 12:08:01 [1] 530 Not logged in

    2010/05/22 12:08:01 [1] USER hal

    2010/05/22 12:08:01 [1] 331 User hal, password please

    2010/05/22 12:08:02 [1] PASS ***********

    2010/05/22 12:08:02 [1] Native user ‘hal’ authenticated

    2010/05/22 12:08:02 [1] 230 Password Ok, User logged in

    2010/05/22 12:08:02 [1] SYST

    2010/05/22 12:08:02 [1] 215 UNIX Type: L8

    2010/05/22 12:08:02 [1] FEAT

    2010/05/22 12:08:02 [1] 211- Additional features supported include: MDTM MFCT MFMT SIZE REST STREAM AUTH TLS AUTH SSL PBSZ EPRT EPSV XCRC XSHA1 XSHA256 XSHA512 XMD5 PROT LANG EN* SITE CHMOD SITE PSWD SITE ZONE SITE UTIME MLST Type*;Size*;Modify*;Create*; CLNT CSID RMDA UTF8 211 End

    2010/05/22 12:08:02 [1] PWD

    2010/05/22 12:08:02 [1] 257 “/” is the current directory

    2010/05/22 12:08:02 [1] TYPE I

    2010/05/22 12:08:02 [1] 200 Type Binary

    2010/05/22 12:08:02 [1] PASV

    2010/05/22 12:08:02 [1] 227 Entering Passive Mode (98,197,99,37,19,211)

    2010/05/22 12:08:03 [1] MLSD

    2010/05/22 12:09:34 [1] Timeout while waiting for connection

    2010/05/22 12:09:34 [1] Unable to accept passive connection

    2010/05/22 12:09:34 [1] For help see http://www.cerberusftp.com/faq/initialsetup.htm#Q3

    2010/05/22 12:09:34 [1] 425 Unable to open the data connection

    2010/05/22 12:09:34 [1] The client closed the connection

    2010/05/22 12:09:34 [1] Connection terminated

    2010/05/23 11:34:54 WAN IP detected as 98.196.31.253

    Hope that posts OK!

    Cheers

    Hal

    #35713
    imported_Serin
    Participant

    Ok,

    The Online FTP Tester says

    Code:


    CLNT http://ftptest.net on behalf of 98.196.31.253

    “98.196.31.253” is your public IP address (and is verified by the Cerberus message “WAN IP detected as 98.196.31.253”). This is the address Cerberus FTP Server should probably be giving out to FTP clients in response to the PASV command.

    Your PASV command response is

    Code:


    227 Entering Passive Mode (98,197,99,37,19,210)

    Your server is giving out the address “98.197.99.37”. It should be giving out “98.196.31.253”.

    The next thing we need to do is take a look at your Interface settings for Interface 0 (IP 192.168.1.50). Since you have WAN IP autodetect enabled, the settings for PASV mode for that interface should be set to Automatic so that Cerberus gives out the WAN IP.

    Can you verify Automatic is selected?

    #35714
    RPGMP3
    Participant

    That seems to have cracked it – the server is back up and running well again it seems.

    Thanks for the help… No idea how that got flipped… Awesome!

    Cheers

    Hal

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