User Console Issue 9.0.0.6 since upgrade from V8

Cerberus FTP Server – SFTP, FTP/S, HTTPS Server for Windows or the Cloud Forums General Report a Bug User Console Issue 9.0.0.6 since upgrade from V8

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  • #30925
    Arcam
    Participant

    Since upgrading from V8 to 9.0.0.6 (64bit) the performance of the console on the server itself is poor, if I update a user and hit save the CPU spikes to over 30% and it take 10 seconds until the egg timer finishes.

    The CPU normally runs between 2% and 7%, even if I just open a user’s property and hit save without any changes I get the same result, just opening up the user tab takes 3 to 5 seconds and I less than 100 user accounts, the V8 server console was much faster.

    Cerberus is running on hardware, single quad core 2.83Ghz CPU, 22Gb RAM, 500Gb 10k disk array on Server 2012R2 and had no issues until after the upgrade.

    #37754
    pacman
    Participant

    That’s odd.

    I can’t say we have been able to reproduce your issue here. Are you using AD or LDAP?

    If not make sure they are not enabled.

    #37755
    Arcam
    Participant

    No I only use the internal Cerberus DB for user accounts, AD and LDAP are disabled.

    Even if I just click on the user’s tab it takes 4 to 5 seconds to load, is there a way of “defragging” the user DB?

    Update:

    If I use the browser based console then the delay is not present, however I can’t amend any existing user’s group membership, we currently have 207 user accounts.

    #37756
    Arcam
    Participant

    Is there a way to defrag the internal user DB, do you need any more info of me to help you pin this issue down?

    Do you want to have a remote session on my server?

    #37757
    pacman
    Participant

    Let’s set up a remote session.

    Could you submit a ticket for this here:

    https://support.cerberusftp.com/hc/en-us/requests/new

    #37758
    Arcam
    Participant

    Done

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