Getting Logged out

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berber
Posts: 1
Joined: Tue Mar 20, 2018 2:47 am

Getting Logged out

Post by berber » Tue Mar 20, 2018 2:54 am

Hi

I'm downloading files from a server using cerberusftp web interface.
All works well till some of the files are actually downloaded as the login page html.
I'm guessing that at some point the system throws me out and when i access the
URL for the file i just get back the HTML.

What would be the reason for the system to log me out?
Can it be some kind of rate limit?

thanks
berber

pacman
Senior User
Posts: 187
Joined: Thu Apr 28, 2016 1:54 pm

Re: Getting Logged out

Post by pacman » Tue Mar 20, 2018 1:37 pm

Hello, Berber.

In this case, it would hard to say what's going on. You shouldn't be getting logged out if there is activity going on.
We would need to see the Cerberus log from the server to help troubleshoot.

Please have the server admin submit a support request here:
https://support.cerberusftp.com/hc/en-us/requests/new

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