Daily data transfer stopped working suddenly

General help on how to use Cerberus. Questions on how a particular feature works, how to use feature x with feature y... Please read the "How to use this forum" article before posting.
Post Reply
guyo
New User
Posts: 3
Joined: Sun Jan 08, 2017 1:53 am

Daily data transfer stopped working suddenly

Post by guyo » Tue Jan 22, 2019 9:13 am

Hi experts,

We didn't change anything in our network or the script that send the file to us.
From an unknown reason it just stopped working.

The connection seems fine but the actual data transfer dosent work.
I dont see any major error on cerberus log see bellow but on the filezilla log i get 2 errors.

Help will be appreciated!


Cerberus Log:
2019/01/22 11:37:01 [8] Incoming connection request on FTP interface 0 at 10.0.1.7
2019/01/22 11:37:01 [8] FTP connection request accepted from 222.222.222.222
2019/01/22 11:37:01 [8] AUTH TLS
2019/01/22 11:37:01 [8] 234 Authentication method accepted
2019/01/22 11:37:01 [8] SSL connection using TLSv1.2 (ECDHE-RSA-AES256-GCM-SHA384), 256 bit encryption
2019/01/22 11:37:01 [8] SSL connection established
2019/01/22 11:37:01 [8] USER ItalyBI
2019/01/22 11:37:01 [8] 331 User ItalyBI, password please
2019/01/22 11:37:01 [8] PASS ***********
2019/01/22 11:37:02 [8] Native user 'italybi' authenticated
2019/01/22 11:37:02 [8] [ItalyBI] 230 Password Ok, User logged in
2019/01/22 11:37:02 [8] [ItalyBI] CLNT FileZilla
2019/01/22 11:37:02 [8] [ItalyBI] 200 Command okay
2019/01/22 11:37:02 [8] [ItalyBI] OPTS UTF8 ON
2019/01/22 11:37:02 [8] [ItalyBI] 200 UTF8 support on
2019/01/22 11:37:02 [8] [ItalyBI] PBSZ 0
2019/01/22 11:37:02 [8] [ItalyBI] 200 PBSZ=0
2019/01/22 11:37:02 [8] [ItalyBI] PROT P
2019/01/22 11:37:02 [8] [ItalyBI] 200 PROT P OK, data channel will be secured
2019/01/22 11:37:02 [8] [ItalyBI] PWD
2019/01/22 11:37:02 [8] [ItalyBI] 257 "/" is the current directory
2019/01/22 11:37:02 [8] [ItalyBI] TYPE I
2019/01/22 11:37:02 [8] [ItalyBI] 200 Type Binary
2019/01/22 11:37:02 [8] [ItalyBI] PASV
2019/01/22 11:37:02 [8] [ItalyBI] 227 Entering Passive Mode (212,199,102,49,49,2)
2019/01/22 11:37:02 [8] [ItalyBI] MLSD
2019/01/22 11:37:04 [8] Unable to check for latest version: Unable to connect to 'http://www.cerberusftpserver.com/files/version8.xml' for GET request: Host connection failed
2019/01/22 11:37:04 [8] Update check failed: Unable to retrieve version information from update server
2019/01/22 11:37:04 [8] Unable to perform update check
2019/01/22 11:37:22 [9] Incoming connection request on FTP interface 0 at 10.0.1.7
2019/01/22 11:37:22 [9] FTP connection request accepted from 222.222.222.222
2019/01/22 11:37:23 [9] AUTH TLS
2019/01/22 11:37:23 [9] 234 Authentication method accepted
2019/01/22 11:37:23 [9] SSL connection using TLSv1.2 (ECDHE-RSA-AES256-GCM-SHA384), 256 bit encryption
2019/01/22 11:37:23 [9] SSL connection established
2019/01/22 11:37:23 [9] USER ItalyBI
2019/01/22 11:37:23 [9] 331 User ItalyBI, password please
2019/01/22 11:37:23 [9] PASS ***********
2019/01/22 11:37:23 [9] Native user 'italybi' authenticated
2019/01/22 11:37:23 [9] [ItalyBI] 230 Password Ok, User logged in
2019/01/22 11:37:23 [9] [ItalyBI] CLNT FileZilla
2019/01/22 11:37:23 [9] [ItalyBI] 200 Command okay
2019/01/22 11:37:23 [9] [ItalyBI] OPTS UTF8 ON
2019/01/22 11:37:23 [9] [ItalyBI] 200 UTF8 support on
2019/01/22 11:37:23 [9] [ItalyBI] PBSZ 0
2019/01/22 11:37:23 [9] [ItalyBI] 200 PBSZ=0
2019/01/22 11:37:24 [9] [ItalyBI] PROT P
2019/01/22 11:37:24 [9] [ItalyBI] 200 PROT P OK, data channel will be secured
2019/01/22 11:37:24 [9] [ItalyBI] PWD
2019/01/22 11:37:24 [9] [ItalyBI] 257 "/" is the current directory
2019/01/22 11:37:24 [9] [ItalyBI] TYPE I
2019/01/22 11:37:24 [9] [ItalyBI] 200 Type Binary
2019/01/22 11:37:24 [9] [ItalyBI] PASV
2019/01/22 11:37:24 [9] [ItalyBI] 227 Entering Passive Mode (212,199,102,49,49,3)
2019/01/22 11:37:24 [9] [ItalyBI] MLSD
2019/01/22 11:37:24 [4] The connection is closed
2019/01/22 11:37:24 [4] Connection terminated
2019/01/22 11:37:24 [5] The connection is closed
2019/01/22 11:37:24 [5] Connection terminated
2019/01/22 11:37:24 [6] The connection is closed
2019/01/22 11:37:24 [6] Connection terminated


On the filezilla that send the file i have this:

Error Error al recuperar el listado del directorio
Estado: Desconectado del servidor
Estado: Resolviendo la direcci6n de ftp.dorot.com
Estado: Conectando a 111.111.111.111:21...
Estado: Conexion establecida, esperando el mensaje de bienvenida...
Estado: Inicializando TLS...
Estado: Verificando certificado...
Estado: TLS connection established.
Estado: Logged in
Estado: Recuperando el listado del directorio...
Comando: PWD
Respuesta: 257"/" is the current directory
Comando: TYPE I
Respuesta: 200 Type Binary
Comando: PASV
Respuesta: 227 Entering Passive Mode (212,199,102,49,49,3)
Comando: MLSD
Error: The data connection could not be established: ECONNREFUSED - Connection refused by served

pacman
Senior User
Posts: 187
Joined: Thu Apr 28, 2016 1:54 pm

Re: Daily data transfer stopped working suddenly

Post by pacman » Mon Feb 04, 2019 12:13 pm

Hello. Guyo.

We have moved, please see our new community page.
https://support.cerberusftp.com/hc/en-u ... ity/topics

You can also contact the Cerberus support team @
https://cerberusllc.zendesk.com/agent/dashboard

Thanks.

Post Reply