Crash at startup

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BlueSquirrel
Posts: 1
Joined: Thu Mar 17, 2011 4:01 am

Crash at startup

Post by BlueSquirrel » Thu Mar 17, 2011 4:07 am

Hello,

I recently installed cerberus and it worked fine until I rebooted the computer a few days later. Now when it starts the connect to remote management pop up comes up, and no matter what I click on, connect, cancel, or close it hangs and does nothing til windows closes it. I'm running windows 7 home premium. I included the event log for you. I really like the software, and hope we can figure this out. Thanks.

Log Name: Application
Source: Application Hang
Date: 3/17/2011 3:53:34 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Upstairs
Description:
The program CerberusGUI.exe version 4.0.8.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1698
Start Time: 01cbe47832768e30
Termination Time: 15
Application Path: C:\Program Files\Cerberus LLC\Cerberus FTP Server\CerberusGUI.exe
Report Id: a136b251-506b-11e0-8cfb-4487fc93f196

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-17T07:53:34.000000000Z" />
<EventRecordID>4333</EventRecordID>
<Channel>Application</Channel>
<Computer>Upstairs</Computer>
<Security />
</System>
<EventData>
<Data>CerberusGUI.exe</Data>
<Data>4.0.8.2</Data>
<Data>1698</Data>
<Data>01cbe47832768e30</Data>
<Data>15</Data>
<Data>C:\Program Files\Cerberus LLC\Cerberus FTP Server\CerberusGUI.exe</Data>
<Data>a136b251-506b-11e0-8cfb-4487fc93f196</Data>
<Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
</EventData>
</Event>


Thanks.

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Serin
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Posts: 1785
Joined: Sat Jan 01, 2005 6:57 pm
Location: United States
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Re: Crash at startup

Post by Serin » Fri Mar 18, 2011 9:55 am

Hello,

Try this FAQ entry:

http://www.cerberusftp.com/support/faq/ ... g.html#Q10


If you are still having problems after trying the FAQ, stop the Cerberus Windows Service and delete

C:\ProgramData\Cerberus LLC\Cerberus FTP Server\settings.xml
and
C:\ProgramData\Cerberus LLC\Cerberus FTP Server\uisettings.xml

then restart. Everything should be fine.

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