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Server crashing with nothing useful in event log

Posted: Thu Jun 18, 2015 4:16 am
by nielsbrinch
We are using Cerberus FTP Server as a Windows Service. This is the second time it has crashed. It was a couple of weeks ago last time. After it's crashed, there is nothing in the event log regarding the crash. If I try to restart the service, I get the following useless message in the event log:
The description for Event ID 103 from source Cerberus FTP Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Cerberus service stopped
Please tell me how I can troubleshoot this problem.

Re: Server crashing with nothing useful in event log

Posted: Fri Jun 26, 2015 3:04 pm
by Serin
Are you running version 7.0.9? Please upgrade. We fixed a crashing bug weeks ago that is probably responsible for what you are seeing.