Unable to retrieve server summary configuration - After update

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Jeroen
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Unable to retrieve server summary configuration - After update

Post by Jeroen » Wed Mar 02, 2016 7:58 am

Hello,

After updating my server from 8.0.0.4 to 8.0.0.7 I receive the following error message:
2016/03/02 13:46:32 Unable to retrieve server summary configuration

The Summery page is empty and the Events and Reports are not working anymore. Events and Reports are showing a HTTP error 404 page not found.

I tried to reinstall the software but with no luck.

Do you know how to fix this?

Thanks in advance.

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Serin
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Re: Unable to retrieve server summary configuration - After update

Post by Serin » Thu Mar 03, 2016 10:30 am

Hello,

Can you submit a quick support request?

https://support.cerberusftp.com/hc/en-us/requests/new

I would like to do a quick remote support session to see if I can narrow down this issue. I've had a few other users report the same problem.

I'll send you the support tool link when I see your request.

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Serin
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Re: Unable to retrieve server summary configuration - After update

Post by Serin » Tue Mar 08, 2016 1:41 pm

Fixed in 8.0.0.9.

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