sftp or web transfer sessions closed by server while transfer is still on-going

Think you've found a bug? Post a description here.

Moderator: Serin

Post Reply
GrantConsultingGroup
User
Posts: 26
Joined: Thu Dec 01, 2016 7:58 pm

sftp or web transfer sessions closed by server while transfer is still on-going

Post by GrantConsultingGroup » Thu Feb 09, 2017 3:22 pm

When clients transfer large files over 1 GB. File transfer sessions are being terminated by the Cerberus FTP server. Session is being terminated if file transfer is done through SFTP or web client. idle timeout is set to 10 minutes and web client idle session 2 hours.

User avatar
Serin
Site Administrator
Posts: 1785
Joined: Sat Jan 01, 2005 6:57 pm
Location: United States
Contact:

Re: sftp or web transfer sessions closed by server while transfer is still on-going

Post by Serin » Thu Feb 09, 2017 4:40 pm

Please submit a support request and include a Cerberus log file showing the client logging in, transferring the file, and the issue.

GrantConsultingGroup
User
Posts: 26
Joined: Thu Dec 01, 2016 7:58 pm

Re: sftp or web transfer sessions closed by server while transfer is still on-going

Post by GrantConsultingGroup » Thu Feb 09, 2017 5:25 pm

what we find interesting is that this issue has stopped happening after we restarted the Cerberus SFTP server and installed the latest update to 8.0.10.1 at least for the short term. it will be interesting to see if this issue comes back after a day or so. No changes to settings were done before or after the upgrade.

GrantConsultingGroup
User
Posts: 26
Joined: Thu Dec 01, 2016 7:58 pm

Re: sftp or web transfer sessions closed by server while transfer is still on-going

Post by GrantConsultingGroup » Thu May 04, 2017 8:46 pm

We have not found any instance of this issue happening again in our environment since the application was restarted and Cerberus SFTP upgraded to the 8.0.10.X or 8.0.11.X

Post Reply