Cerberus crash on Windows Server 2012 R2

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systems_maintenance
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Posts: 6
Joined: Tue Nov 08, 2016 9:42 am

Cerberus crash on Windows Server 2012 R2

Post by systems_maintenance » Fri Mar 31, 2017 10:59 am

The service carsh with the following error on windows. Please, help us to find the root cause and the workaround to fix this.
enclosed the Cerberus logs, too.
=======
Log Name: Application
Source: Application Error
Date: 3/30/2017 10:31:40 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxx2.qualifacts.com
Description:
Faulting application name: CerberusGUI.exe, version: 8.0.10.1, time stamp: 0x589df928
Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: 0x530895af
Exception code: 0xc0000374
Fault offset: 0x00000000000f8c9c
Faulting process id: 0x130c
Faulting application start time: 0x01d2880744c51e70
Faulting application path: C:\Program Files\Cerberus LLC\Cerberus FTP Server\CerberusGUI.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 8d2f6a2b-15c2-11e7-80be-0050568b0ab3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-03-31T03:31:40.000000000Z" />
<EventRecordID>58871</EventRecordID>
<Channel>Application</Channel>
<Computer>ndc-prv-sftp2.qualifacts.com</Computer>
<Security />
</System>
<EventData>
<Data>CerberusGUI.exe</Data>
<Data>8.0.10.1</Data>
<Data>589df928</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.17031</Data>
<Data>530895af</Data>
<Data>c0000374</Data>
<Data>00000000000f8c9c</Data>
<Data>130c</Data>
<Data>01d2880744c51e70</Data>
<Data>C:\Program Files\Cerberus LLC\Cerberus FTP Server\CerberusGUI.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>8d2f6a2b-15c2-11e7-80be-0050568b0ab3</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
========

cerberus log
======
[2017-03-30 22:31:40]:CONNECT [ 97101] - The connection is closed
[2017-03-30 22:31:40]:CONNECT [ 97101] - Connection terminated
[2017-03-30 22:31:40]:CONNECT [ 97102] - SSL connection using TLSv1.2 (ECDHE-RSA-AES256-GCM-SHA384), 256 bit encryption
[2017-03-30 22:31:40]:CONNECT [ 97103] - Incoming connection request on HTTPS interface 3 at 10.2.9.95
[2017-03-30 22:31:40]:CONNECT [ 97103] - HTTPS connection request accepted from 54.219.188.189
[2017-03-30 22:31:40]:COMMAND [ 97102] - GET /account?action=display%20|%20dir HTTP/1.1
[2017-03-30 22:31:40]: REPLY [ 97102] - HTTP/1.1 302 Redirected

[2017-03-30 22:31:40]:CONNECT [ 97102] - The connection is closed
[2017-03-30 22:31:40]:CONNECT [ 97102] - Connection terminated
[2017-03-30 23:51:12]: SYSTEM [server] - Intel(R) Xeon(R) CPU E5-2670 v3 @ 2.30GHz with 1 Processor, 2 Cores
[2017-03-30 23:51:12]: SYSTEM [server] - Windows Server 2012 R2, 64-bit
[2017-03-30 23:51:12]: SYSTEM [server] -
[2017-03-30 23:51:12]: SYSTEM [server] - Cerberus FTP Server 8.0.10.1 (x64) - Enterprise started on 'ndc-prv-sftp2'
[2017-03-30 23:51:12]: SYSTEM [server] - Installed and started as a Windows Service
[2017-03-30 23:51:12]: SYSTEM [server] -
[2017-03-30 23:51:12]: SYSTEM [server] - TLS/SSL + EC support ready with 'RSA' keys
======

desmondwong
Posts: 1
Joined: Thu Apr 19, 2018 4:30 am

Re: Cerberus crash on Windows Server 2012 R2

Post by desmondwong » Thu Apr 19, 2018 4:33 am

Hi,

May I know that you found the solution? I having this error too.

Desmond

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Serin
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Posts: 1785
Joined: Sat Jan 01, 2005 6:57 pm
Location: United States
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Re: Cerberus crash on Windows Server 2012 R2

Post by Serin » Mon Apr 23, 2018 9:50 am

Hello Desmond,

Please upgrade to a supported release. There are no known crashing issues on 9.0.5.1.

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