Update Check Keeps Failing

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Arcam
Experienced User
Posts: 83
Joined: Tue Aug 04, 2015 10:11 am

Update Check Keeps Failing

Post by Arcam » Thu Nov 22, 2018 10:04 am

Since moving to 9.0.12 the check for update keeps failing, if I open the update check link in IE on the same server I get this:

<?xml version="1.0" encoding="UTF-8"?>
-<updater ver="1.0">
-<product name="Cerberus FTP Server">
-<platform name="windows" max="*" min="6.0">
-<arch type="amd64" latest="10.0.3.0">
-<item type="production" ver="9.0.12.0" date="20170816000000">
<description_url>https://www.cerberusftp.com/files/upgra ... iption_url>
<download_url>https://www.cerberusftp.com/files/archi ... wnload_url>
</item>
-<item type="production" ver="10.0.3.0" date="20181108000000">
<description_url>https://www.cerberusftp.com/files/upgra ... iption_url>
<download_url>https://www.cerberusftp.com/files/Cerbe ... wnload_url>
</item>
</arch>
-<arch type="i386" latest="10.0.3.0">
-<item type="production" ver="9.0.12.0" date="20170816000000">
<description_url>https://www.cerberusftp.com/files/upgra ... iption_url>
<download_url>https://www.cerberusftp.com/files/archi ... wnload_url>
</item>
-<item type="production" ver="10.0.3.0" date="20181108000000">
<description_url>https://www.cerberusftp.com/files/upgra ... iption_url>
<download_url>https://www.cerberusftp.com/files/Cerbe ... wnload_url>
</item>
</arch>
</platform>
</product>
</updater>

It all looks good to me

This is what is reported in the log view:
2018/11/22 15:02:08 Unable to check for latest version: No response from http://www.cerberusftpserver.com/files/version9.xml
2018/11/22 15:02:08 Update check failed: Unable to retrieve version information from update server

User avatar
Arcam
Experienced User
Posts: 83
Joined: Tue Aug 04, 2015 10:11 am

Re: Update Check Keeps Failing

Post by Arcam » Tue Dec 04, 2018 5:46 am

Still got the same issue since the upgrade to v10.0.3, could the large latency time have a bearing on this issue?

4 15 ms 9 ms 9 ms xe-0-1-0-xur1.lns.uk.cw.net [193.195.25.70]
5 10 ms 9 ms 9 ms ae38-16-xcr1.lns.cw.net [195.2.15.73]
6 9 ms 9 ms 11 ms ldn-b4-link.telia.net [213.248.75.169]
7 109 ms 93 ms 94 ms ldn-bb3-link.telia.net [213.155.132.194]
8 84 ms 84 ms 84 ms ash-bb3-link.telia.net [80.91.246.68]
9 86 ms 87 ms 87 ms ash-b1-link.telia.net [80.91.248.157]
0 87 ms 87 ms 87 ms ash-bb4-link.telia.net [213.155.136.38]
1 92 ms 92 ms 92 ms pitt-b1-link.telia.net [62.115.142.225]
2 92 ms 92 ms 92 ms capcon-ic-331908-pitt-b1.c.telia.net [62.115.61.
1]
3 * * * Request timed out.
4 94 ms 94 ms 94 ms cerberusftp.com [216.92.201.26]

pacman
Senior User
Posts: 187
Joined: Thu Apr 28, 2016 1:54 pm

Re: Update Check Keeps Failing

Post by pacman » Thu Dec 06, 2018 4:55 pm

Are you going through a proxy by chance?

User avatar
Arcam
Experienced User
Posts: 83
Joined: Tue Aug 04, 2015 10:11 am

Re: Update Check Keeps Failing

Post by Arcam » Fri Dec 07, 2018 3:25 am

pacman wrote:
Thu Dec 06, 2018 4:55 pm
Are you going through a proxy by chance?
No proxy is involved, just a firewall as our server is sat in a DMZ. I can browse your site fine and if I use the update checker URL in a browser that works fine.

User avatar
Arcam
Experienced User
Posts: 83
Joined: Tue Aug 04, 2015 10:11 am

Re: Update Check Keeps Failing

Post by Arcam » Wed Jan 23, 2019 5:40 am

Now raised as a ticket.

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