Fairly new to FTP and not really coming from an IT background, so do be gentle =).
I have a user who's having trouble logging into my server. This is what I see from my log:
Here is the log from the client (Filezilla):[2017-04-04 07:53:59]:COMMAND [ 1035] - [<redacted>] PASV
[2017-04-04 07:53:59]: REPLY [ 1035] - [<redacted>] 227 Entering Passive Mode (192,168,168,14,58,166)
[2017-04-04 07:53:59]:COMMAND [ 1035] - [<redacted>] MLSD
[2017-04-04 07:55:31]: WARN [ 1035] - Timeout while waiting for connection
[2017-04-04 07:55:31]:SUGGEST [ 1035] - Passive failure: For help see https://www.cerberusftp.com/support/faq ... lsetup/#Q3
[2017-04-04 07:55:31]: REPLY [ 1035] - [<redacted>] 425 Unable to open the data connection
I checked out the documentation in the link in my server's log, but I think I have everything configured correctly. I have a passive port range defined under "Configure" -> "Advanced" and am forwarding those same ports from my router. Of course, port 21 is forwarded as well. I even have 990 forwarded in case anybody wants to connect via implicit FTP.Command: PASV
Response: 277 Entering Passive Mode (192,168,168,14,58,166)
Status: Server sent passive reply with unroutable address. Using server address instead.
Error: GnuTLS error -53: Error in the push function.
Error: Connection timed out
Error: Failed to retrieve directory listing
I've also gone to "Configure" -> "Interfaces" and checked "Set up PASV IP" and entered my server's private IP under the correct IP with port 21. That said, it was after I did this that started seeing the status message about the unroutable address in the client's logs.
The GnuTLS error leads me to believe that it's a firewall issue and that perhaps the client side is blocking the ports that we're using for the data connection (though it's my understanding that passive mode is supposed to avoid this problem), but I switched around the passive ports, and the error persists. I'm supposing this means I've misconfigured something on my end. Interestingly enough, though, I get successful logins every day from other users. Could this still be a firewall issue on the user's side, or am I doing something wrong after all?
Thanks in advance,