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Phone Support

Email and Phone support for Cerberus is available to active subscription license users during normal business hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Cerberus is closed on the following United States holidays:

Holiday List
  • New Year’s Day – January 1
  • Martin Luther King Day – Third Monday of January
  • President’s Day – Third Monday in February
  • Juneteenth Holiday - June 19th
  • Memorial Day – Last Monday in May
  • US Independence Day – July 4
  • Labor Day – First Monday in September
  • Indigenous Peoples' Day - Second Monday in October
  • Veterans Day – November 11
  • Thanksgiving – Fourth Thursday in November
  • Christmas – December 25 

When a holiday falls on Saturday, we close the preceding Friday. When a holiday falls on Sunday, we close the following Monday.

You might also find the answer to your support issue by scanning the online User’s Manual, our Frequently Asked Questions list, or our online Forums.
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