Contact Us

Email Sales and Support

For Cerberus sales-related inquiries, purchase orders, or purchase order price quotes.

Sales Questions

Service Agreement Expiration
Refunds
Copy of License Keys

Request a Quote

New Licenses
Renewals
Upgrades (Edition to Edition)
Reseller Pricing

Support Request

Get in touch with a Cerberus File Transfer Professional for assistance with Cerberus FTP Server.

Phone Support

Email and Phone support for Cerberus is available during normal business hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Cerberus is closed on the following United States holidays:
Holiday List
  • New Year's Day - January 1
  • Martin Luther King Day - Third Monday of January
  • President's Day - Third Monday in February
  • Memorial Day - Last Monday in May
  • US Independence Day - July 4
  • Labor Day - First Monday in September
  • Veterans Day - November 11
  • Thanksgiving - Fourth Thursday in November
  • Christmas - December 25
When a holiday falls on Saturday, we close the preceding Friday. When a holiday falls on Sunday, we close the following Monday.

Other Support Services

You might also find the answer to your support issue by scanning the online User's Manual, our Frequently Asked Questions list, or our online Forums.

Feedback

We would love to hear your thoughts about Cerberus FTP Server. Choose from one of the links below and leave us your feedback, or join our mailing list and receive announcements about major new releases or offers for Cerberus FTP Server.

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