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Cerberus FTP Industry-Leading Support

Support Request

Get in touch with a Cerberus File Transfer Professional for assistance with Cerberus FTP Server.

Phone Support

Email and Phone support for Cerberus is available to active subscription license users during normal business hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Cerberus is closed on the following United States holidays:

Holiday List
  • New Year’s Day – January 1
  • Martin Luther King Day – Third Monday of January
  • President’s Day – Third Monday in February
  • Memorial Day – Last Monday in May
  • Juneteenth Holiday – June 19th
  • US Independence Day – July 4
  • Labor Day – First Monday in September
  • Columbus Day (also observed as Indigenous Peoples Day) - October 9th
  • Veterans Day – November 11
  • Thanksgiving – Fourth Thursday and Friday in November
  • Christmas – December 25

When a holiday falls on Saturday, we close the preceding Friday. When a holiday falls on Sunday, we close the following Monday.

You might also find the answer to your support issue by scanning the online User’s Manual, our Frequently Asked Questions list, or our online Forums.
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