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Cerberus FTP Industry-Leading Support

Support Request

Get in touch with a Cerberus File Transfer Professional for assistance with Cerberus FTP Server.

Phone Support

Email and Phone support for Cerberus is available during normal business hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Cerberus is closed on the following United States holidays:

Holiday List
  • New Year’s Day – January 1
  • Martin Luther King Day – Third Monday of January
  • President’s Day – Third Monday in February
  • Memorial Day – Last Monday in May
  • US Independence Day – July 4
  • Company Holiday – July 23
  • Labor Day – First Monday in September
  • Veterans Day – November 11
  • Thanksgiving – Fourth Thursday in November
  • Day after Thanksgiving –November 27th
  • Christmas – December 25

When a holiday falls on Saturday, we close the preceding Friday. When a holiday falls on Sunday, we close the following Monday.

You might also find the answer to your support issue by scanning the online User’s Manual, our Frequently Asked Questions list, or our online Forums.
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