Features > Industry-Leading Support
Cerberus FTP Server
Industry-Leading Support
File transfer support that earns five-star reviews all over the web
In-House Support Packages
Our 100% in-house support team takes pride in responding to and resolving every issue our customers raise. You’ll see that pride reflected in our five-star ratings across review sites like Capterra and G2.
- Professional & Enterprise Edition: 9-5, M-F email and phone support (U.S. Eastern time)
- Enterprise Plus: 24/7/365 severity 1 support with available remote support
Migration Support
Enjoy live help from our team when you transition from another file transfer solution
Continual Improvement
Cerberus is constantly improving based on customer feedback. Have a feature request? Tell us here!
Multiple Support Channels
Each edition comes with tailored support levels and channels to help you make the most of your software
Resources
We pride ourselves on world-class support. You can review more information on our support and access other resources here.
Try Cerberus FTP Server free for 25 days
- Live US-based phone & email support
- Bulletproof reliability
- Built for complete data control
- Trouble-free enterprise deployment
Full Feature List
Protocols
FTP, FTP/S, SFTP, SCP, HTTP/S
Advanced Security
SSH, SSL, FIPS 140-2
MFT Automation
Event, Alert & Sync Tools
Environments
Windows Server, Cloud & Virtual
Access Protection
IP, User & Protocol Restriction Tools
Account Management
AD, LDAP, 2FA, SSO & More
Auditing and Reporting
File Access, User and Admin Logging
Administration Tools
API, Sync Manager, & Other Tools
HTTPS Web Portal
Browser-Based Transfer from Any Device
Monitoring & Testing
Automated Network, Load and Access Testing
Regulatory Compliance
Auditing, Retention, & Encryption Tools
Award-Winning Support
Phone, Email, & 24/7/365
Industry-Focused Solutions
Cerberus FTP Server supports a wide range of industry and professional needs. Enhance data security, streamline operations, and ensure compliance with regulations.
Uncompromising Commitment To Customer Satisfaction
G2
4.8 / 5
Capterra
4.8 / 5
CNET Download
4.8 / 5
Recognized as an industry-leading secure FTP server
Trusted by Companies Like Yours
Uncompromising Customer Satisfaction
James Fayson
IT Service Owner, Duke Health Technology Solutions
Our users have found Cerberus to be straightforward. We have handled many service tickets over the past three years, and Cerberus has had the least number of issues, by far.
Jake Cloward
Support Manager, Companion Corporation
We’ve been using Cerberus for at least five years, and it’s been awesome. Everything’s been very simple and easy, and we haven’t come across any limitations. It always just seems to work.
Latest News
Cerberus 2025.1: Enhanced security and streamlined setup await
We’re excited to announce the upcoming release of Cerberus 2025.1, focusing on enhancing security for our current users and streamlining the setup process for those new to Cerberus by Redwood. What’s new? Security updates for peace of mind Cerberus 2025.1 includes an...
How to set up an SFTP server
Setting up an SFTP server (or Secure File Transfer Protocol server) is much easier than it used to be, but there are still some important details that can trip up even a seasoned administrator. So today, we’re discussing a step-by-step guide for setting up an SFTP...
FTP and FTPS ports: an overview
Transferring files securely requires a comprehensive understanding of the connections, ports, and IP addresses utilized by FTP (File Transfer Protocol) and FTPS (FTP over TLS/SSL). The FTP protocol and its secure version, FTPS, operate over TCP (Transmission Control...
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