Features > Industry-Leading Support
Cerberus FTP Server
Industry-Leading Support
File transfer support that earns five-star reviews all over the web
In-House Support Packages
Our 100% in-house support team takes pride in responding to and resolving every issue our customers raise. You’ll see that pride reflected in our five-star ratings across review sites like Capterra and G2.
- Professional & Enterprise Edition: 9-5, M-F email and phone support (U.S. Eastern time)
- Enterprise Plus: 24/7/365 severity 1 support with available remote support
Migration Support
Enjoy live help from our team when you transition from another file transfer solution
Continual Improvement
Cerberus is constantly improving based on customer feedback. Have a feature request? Tell us here!
Multiple Support Channels
Each edition comes with tailored support levels and channels to help you make the most of your software
Resources
We pride ourselves on world-class support. You can review more information on our support and access other resources here.
Try Cerberus FTP Server free for 25 days
- Live US-based phone & email support
- Bulletproof reliability
- Built for complete data control
- Trouble-free enterprise deployment
Full Cerberus FTP Server Feature List
Protocols
FTP, FTP/S, SFTP, SCP, HTTP/S
Advanced Security
SSH, SSL, FIPS 140-2
MFT Automation
Event, Alert & Sync Tools
Environments
Windows Server, Cloud & Virtual
Access Protection
IP, User & Protocol Restriction Tools
Account Management
AD, LDAP, 2FA, SSO & More
Auditing and Reporting
File Access, User and Admin Logging
Administration Tools
API, Sync Manager, & Other Tools
HTTPS Web Portal
Browser-Based Transfer from Any Device
Monitoring & Testing
Automated Network, Load and Access Testing
Regulatory Compliance
Auditing, Retention, & Encryption Tools
Award-Winning Support
Phone, Email, & 24/7/365
Industry-Focused Solutions
Cerberus FTP Server supports a wide range of industry and professional needs. Enhance data security, streamline operations, and ensure compliance with regulations.
Uncompromising Commitment To Customer Satisfaction
G2
4.8 / 5
Capterra
4.8 / 5
CNET Download
4.8 / 5
Recognized as an industry-leading secure FTP server
Trusted by Companies Like Yours
Uncompromising Customer Satisfaction
James Fayson
IT Service Owner, Duke Health Technology Solutions
Our users have found Cerberus to be straightforward. We have handled many service tickets over the past three years, and Cerberus has had the least number of issues, by far.
Jake Cloward
Support Manager, Companion Corporation
We’ve been using Cerberus for at least five years, and it’s been awesome. Everything’s been very simple and easy, and we haven’t come across any limitations. It always just seems to work.
Latest News
Using file-transfer logs and audit trails to improve security and operations
Key takeaways Most organizations generate file-transfer logs but rarely use them to their full potential for security, troubleshooting or compliance Detailed logging and audit trails help identify unauthorized access, failed transfers, misconfigurations and unusual...
Hybrid cloud + on-prem file transfer: Best practices for 2026 and beyond
Key takeaways Hybrid architectures now define most enterprise file-transfer environments, combining on-prem systems with cloud applications and remote users Firewalls, identity management, logging consistency and encryption standards are the biggest challenges when...
How to replace batch transfer with MFT automation | Cerberus FTP Server
Key takeaways Organizations are moving beyond scheduled SFTP and FTPS transfers because modern workflows require faster, event-driven data movement Event-driven MFT automation triggers transfers based on real-time system activity, improving responsiveness and reducing...
Explore what Cerberus FTP Server can do for you
- 25 Day Free Trial
- No Credit Card Required
- Up and running in less than 15 mins