Subscription Change FAQs

There will be no interruption to users of Cerberus FTP Server as you transition from perpetual license to subscription license. All subscription packages will feature significant product enhancements versus perpetual packages, and increased options for support will be available. You’ll get an enhanced version of the same great product and support team we’ve always had.

Perpetual licenses and maintenance contracts will no longer be available. All new licenses and renewals will be subscription licenses, which include access to the software, technical support, and all product updates.

Cerberus’ new subscription packages include a wide array of customer-requested features now available in Cerberus FTP Server V13, including SAML/SSO, 24/7 support, geoblocking, enhanced encryption and more.

Each package includes a software license, technical support, and product updates.

Yes. You’ll need one subscription license for each machine you want to install Cerberus FTP Server on. A single subscription license cannot be enabled on multiple machines.

If you wish to cluster multiple machines together for high availability and load balancing, you will need a full production subscription for each machine.

Unique subscription licenses are also needed for disaster recovery (DR) machines, testing, development, staging, and quality assurance installations. These are available at 50% off, and can be purchased with a new license or added on at a later time. You must have a production subscription license to purchase this license type.

Yes. You’ll be able to move your existing active perpetual license into a higher subscription license (i.e., Professional to Enterprise) at any time. Even better, we’ll take the full amount you’ve already paid and apply it towards the first subscription year.

Example: if you paid $899 for Professional edition earlier this year and decide you need the Enterprise edition, we’ll apply the full $899 already paid towards the first year of the new Enterprise subscription license.

No. Your new subscription term dates will start when your existing maintenance contract expires. We encourage you to renew early so that you can have the key in place ahead of contract expiration.

You will retain your perpetual license, but you will no longer have access to technical support or updated versions of the product. Cerberus only supports the current version of its product, including for security patches.

We’ll help you renew into a subscription so you can continue to benefit from the technical support, product updates, and roadmap enhancements.

In order to deliver the best experience possible to our business users, we made the hard choice to no longer offer Standard licenses. At the time of renewal, your subscription will be upgraded to Professional, which will give you access to a significantly improved set of security features and more.

Cerberus FTP Server operates as a subscription service. This subscription includes access to the software, technical support, and all product updates. It is not offered a la carte.

Yes, we accept signed POs for ordering Cerberus FTP Server. Our terms are Net 30, and we support invoice payment by credit card, PayPal, or bank transfer.

Your order will only be fulfilled once a signed PO is received and approved by Cerberus staff.

Our invoices have instructions for how to pay with a bank transfer (make sure you review our wire transfer policy here).

Our remit-to address is:
Cerberus, LLC
3033 Wilson Blvd Ste E-815
Arlington, VA 22201

You’ll need a quote from Cerberus before issuing a PO for Cerberus FTP Server. You can request a quote here.

We do provide discounts for legally registered non-profit organizations with supporting credentials. Please request a quote here and be sure to specify your organization’s classification in the comment box.